Contact information

At Dorex, we are dedicated to improving your health and wellness through our specialized foot pressure boards. Although our headquarters is located in the vibrant city of Las Vegas, Nevada, we are proud to serve our customers across New Zealand.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our New Zealand customers: Due to the significant time difference (approx. 21 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, usage tips, or return inquiries: 📧 support@dorex.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 667-439-3130 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 5375 Retablo Ave Apt 1 Las Vegas, NV 89103-3527 United States

Customer Service Hours

Our team is based in Las Vegas, USA (Pacific Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PT)
  • Time Zone Guide:
    • New Zealand is approximately 21 hours ahead of us.
    • How it works: When it is 10:00 AM on Wednesday in Auckland, it is 1:00 PM on Tuesday here in Las Vegas. We are often processing orders while you are just waking up!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Is the foot pressure board painful to use? It is normal to feel some discomfort or "good pain" initially, as the board stimulates acupressure points. Tip: We recommend wearing thick socks for the first week until your feet adjust to the pressure.
  • How do I clean the board? Our boards are made from durable materials that are easy to clean. Simply wipe them down with a damp cloth or mild disinfectant spray. Do not submerge in water.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to New Zealand Dollars (NZD) at the current exchange rate when you checkout.
  • How long does shipping to New Zealand take? We ship internationally from the USA. Typical delivery takes 7 to 13 business days. Please allow a little extra time for NZ Customs clearance.
  • My item arrived damaged, what do I do? Please do not return a damaged item immediately. Simply take a photo of the damage and the packaging, then email it to support@dorex.shop. We will resolve this for you quickly (usually by sending a replacement).